fbpx

Louise Pigot joins MSG Tours


Customer Experience Head joins senior team at MSG Tours

We are delighted to announced that Louise Pigot has joined as our new Head of Customer Experience.

Having worked on previous Rugby World Cups in both 2015 and 2019, the tournament in 2023 will complete a hattrick for Louise who has also operated British & Irish Lions tours in 2013 in Australia and New Zealand in 2017. Louise, who began her career in travel with Virgin and Abercrombie & Kent, moved to sports travel in 2011 on the official travel programmes for the Mike Burton Group.
Specialist operator Inside Asia then appointed Louise to head up their 2019 Rugby World Cup programme where she oversaw the movement of more than 3,000 travellers from the UK to Japan.

Welcoming Louise, our director Kevin Smith said: “We identified that customer experience was the single most important element of our business moving forward and have created this new role to encompass both the post-sale experience as well as the operational delivery of our programmes. Both Mark Gardner (our MD) and I knew Louise well and she was the clear and obvious choice. We’re absolutely delighted to have her and excited about what she will bring to our growing business.”

Louise added: “I’m delighted to have joined the team at MSG Tours and can’t wait to get started. To be back in
sport and working in an official capacity on Rugby World Cup 2023 is a dream for me. I am passionate about customer service and exceptional operational delivery, so this is the perfect role
for me. I can’t wait to get started”

Louise will join the senior management team, be responsible for setting up a new satellite office space in Gloucestershire and will begin recruiting her team ahead of a busy 2023.

More

Other blogs

Other Case Studies

A Postcard From Cannes

A Postcard From Cannes

Last month, our Rugby World Cup 2023 customer service team travelled over to the home of the tournament to inspect and explore the cities that our MSG Family will be visiting later this year. One of the cities visited was Cannes. For those who want to watch England v Japan or Wales v Portugal, this makes for a beautiful place to stay. Being only a 25 minute train journey away from Nice, it allows you...
Read more

CAN'T FIND WHAT YOU'RE LOOKING FOR?

We’d love to hear from you, so drop some details in the contact form below and one of our fantastic team will be in touch shortly. Alternatively, send us an email info@msgtours.com or call us on 03333 110335.