fbpx

RECRUITMENT: Tour Operator


MSG Tours Ltd is a travel brand built on a passion to deliver the unexpected. 

Travel is a lifestyle and our chosen profession. Work, for us, is an extension of our passion for making each traveller’s journey their finest and most memorable. This is what we mean by delivering the unexpected.

The Purpose

Our Tours team in Derby are responsible for groups travelling all over the world for sports, ski or study. Application deadline:  26th February 2023.

The Role

As a Tour Coordinator, you’ll work directly with our customers to piece together all the elements of their booked trips. You’ll piece together extraordinary itineraries to include transportation, accommodation, excursions and live experiences, all the while delivering phenomenal customer service at every stage.

Attention to detail is essential, ensuring that trips go ahead without a hitch. You’ll need great customer service skills to build outstanding relationships with our clients and suppliers, and be able to work as a key member of the operations team. It’s fast paced so you’ll need to be organised, great with time-keeping and task management and be competent in using online project management systems.

You will report to the Operations Manager who will support and guide you to achieve your goals, and work towards achieving the business’s customer service and profitability targets. Your contributions will not go un-noticed, and are represented in the smiles of our customers as they return home. Our team know how to celebrate success together, as well as how to learn from our mistakes.

If you are motivated by delivering amazing experiences, have great organisational skills, love to problem solve and think outside the box, then this could be the perfect role for you.

Previous experience in an operational role is preferred, but demonstrating the essential skills and a love of travel are essential for us. A full training plan will be in place for your first 12 weeks to equip you with the tools you’ll need to excel in the role. We believe that the ultimate training plan is to get out and see the products and trips that we operate, so a desire to travel the world is a must!

Key Attributes Needed

Essential:

Creative, out-the-box thinker
Good problem solving skills
High attention to detail
Excellent written and verbal communication skills
Great organisational skills
Ability to work well in a team
A valid passport!

Desirable:

Previous experience in an operational role
Alternative language skills
Please send your CV and cover letter explaining why you feel you would be suitable for this role.

Remuneration:

Please send your CV and cover letter explaining why you feel you would be suitable for this role.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: From £18,000.00 per year

Benefits:

Casual dress
Company pension
Flexitime
On-site parking
Sick pay
Work from home

Schedule:

Flexitime
Monday to Friday

Supplemental pay types:

Bonus scheme
Commission pay
Performance bonus
COVID-19 considerations:
Hybrid working, serviced office with covid protocols.

Experience:

operations: 1 year (preferred)

Work Location: Hybrid remote in Derby, DE24 8BG

To apply, forward CV and Covering Letter to recruitment@msgtours.com or apply on indeed

Application deadline: 26/02/2023

More

Other blogs

Other Case Studies

A Postcard From Avignon

A Postcard From Avignon

Recently, our Rugby World Cup 2023 customer service team flew to France to ensure it’s ready for our Supporters to experience come September. One of the cities they visited was Avignon. Boasting some world-famous attractions like the Musee du Petit Palais, Basilique Saint Pierre and so much more. If its character and history aren’t enough of a seduction, its proximity to France’s most famous grapes will scratch that itch. Since returning from France, I caught...
Read more

CAN'T FIND WHAT YOU'RE LOOKING FOR?

We’d love to hear from you, so drop some details in the contact form below and one of our fantastic team will be in touch shortly. Alternatively, send us an email info@msgtours.com or call us on 03333 110335.